Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with VelvetStudio™. We are committed to delivering your order safely and as quickly as possible.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Orders are generally processed within 1–2 business days.

Orders are not processed, packed or dispatched on weekends or South African public holidays.

During periods of high demand, promotional events or holidays, processing times may be slightly longer.

2. Delivery Timeframes

Once your order has been dispatched, the estimated delivery time is:

8–11 Business Days

Delivery times are estimates only and are not guaranteed.

Business days exclude Saturdays, Sundays and South African public holidays.

3. Shipping Carrier

VelvetStudio™ ships orders using Aramex Store-to-Door and, where necessary, other trusted courier partners.

Tracking information will be provided once your order has been dispatched where available.

4. Delivery Delays

While we strive to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • High parcel volumes

  • Severe weather conditions

  • Public holidays

  • Civil unrest or strikes

  • Customs or regulatory inspections (where applicable)

  • Incorrect or incomplete delivery information provided by the customer

  • Force majeure events

VelvetStudio™ is not responsible for delays caused by third-party courier services or events beyond our reasonable control.

However, where required by applicable South African law, we will provide reasonable assistance in resolving delivery issues with the courier.

5. Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.

VelvetStudio™ cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery details supplied by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be re-dispatched.

6. Delivery Attempts

Our courier partner may attempt delivery in accordance with their delivery procedures.

If delivery cannot be completed due to customer unavailability or incorrect delivery details, the parcel may be returned to the courier depot or to VelvetStudio™.

Additional delivery charges may apply for re-delivery where permitted by law.

7. Risk and Ownership

Risk in the goods passes to the customer upon delivery to the delivery address provided at checkout.

Ownership of the goods remains with VelvetStudio™ until full payment has been received.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with, please notify us within 48 hours of delivery and include photographs of:

  • The parcel

  • The packaging

  • The product

  • Any visible damage

If your parcel appears to be lost in transit, please contact us as soon as possible so we can investigate with the courier.

9. Shipping Fees

Shipping charges are displayed during checkout before payment is completed.

Any promotional free shipping offers are subject to the terms displayed on our website at the time of purchase.

10. Delivery Areas

VelvetStudio™ currently delivers throughout South Africa.

Delivery availability to certain remote or outlying areas may vary depending on courier coverage.

11. Contact Us

For any shipping enquiries, please contact:

VelvetStudio™ Customer Support

Email: support@velvetstudio.co.za

Please include your order number in all correspondence.